Shipping & Returns

Shipping Policy

STANDARD DELIVERY

At lilola.be, we work with BPOST. We aim to ship your package within 3 business days, which may be delayed to 5 business days. After shipment of the package, you will receive an email including a track & trace code. With this code, you can follow the delivery status.

ATTENTION! If you haven’t received your package after 10 business days, something went wrong. Contact our customer service via shop@lilola.be and we will help you.

SHIPPING RATES:

BENELUX €5

FRANCE €5

UNITED KINGDOM €7,5

GERMANY €7,5

REST EUROPE €12

REST WORLD €22,5

STORE PICK UP

We offer you the possibility of picking up your package at our flagship store in Brugge. You can check this option during the ordering process.

Address:

Lilola

Langestraat 47b - 60

8000 Brugge

Belgium

Return & Exchange Policy

Not quite satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order qualifies for a return:

  • Returning is possible within 10 days after receiving your package.

  • The articles should be unworn and undamaged. All original labels should still be attached.

  • Beauty products, beachwear and jewels are non-returnable.

Shoes or clothing with stains will NOT be accepted. Did you find a stain on your article at receiving your order? Let us know as soon as possible.

  1. Returning your package is at your own costs, unless the return concerns an incorrect delivery. Return your package to this address with the enclosed form:

Lilola

Langestraat 47b -60

8000 Brugge

Belgium
 

2. Refunds will be made - depending on the form of the original payment – by creditcard within 14 days after receiving your package.

If you did not receive an answer after 14 days, contact our customer service via shop@lilola.be

The consumer has the right to inform www.lilola.be of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.

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Onze winkels

lilola shop
Langestraat 47b -49
B-8000 Brugge

lilola shoes, bags & deco
Langestraat 60
B-8000 Brugge

+32 (0)50 33 66 02
info@lilola.be

Administratie

stefaan@lilola.be

Btw: BE0823.959.570

Openingsuren

lilola shop:
ma tem zat 10u -18u
zondag gesloten

lilola shoes, bags & deco:
ma - di 10u -18u
woensdag gesloten
do - vr - za 10u -18u
zondag gesloten

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